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git-svn-id: svn://svn.linuxfromscratch.org/BLFS/trunk/BOOK@1048 af4574ff-66df-0310-9fd7-8a98e5e911e0
85 lines
4.0 KiB
XML
85 lines
4.0 KiB
XML
<sect1 id="intro-welcome-askhelp">
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<?dbhtml filename="askhelp.html" dir="introduction"?>
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<title>Asking for help and the <acronym>FAQ</acronym></title>
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<para>If you encounter a problem while using this book, and your problem
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is not listed in the <acronym>FAQ</acronym> (<ulink
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url="http://www.linuxfromscratch.org/faq"/>), you will find that most of the
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people on Internet Relay Chat (<acronym>IRC</acronym>) and on the mailing lists
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are willing to help you. An overview of the <acronym>LFS</acronym> mailing
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lists can be found in <xref linkend="intro-welcome-maillists"/>. To assist us
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in diagnosing and solving your problem, include as much relevant information as
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possible in your request for help.</para>
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<sect2>
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<title>Things to check prior to asking</title>
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<para>Before asking for help, you should review the following
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items:</para>
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<itemizedlist>
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<listitem><para>Is the hardware support compiled into the kernel or
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available as a module to the kernel. If it is a module, is it configured
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properly in <filename>modules.conf</filename> and has it been loaded. You
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should use <command>lsmod</command> as root to see if it's loaded. Check the
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<filename>sys.log</filename> or run <command>modprobe <driver>
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</command> to review any error message. If it loads properly, you may need
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to add the <command>modprobe</command> to your boot scripts.</para></listitem>
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<listitem><para>Are your permissions properly set, especially for
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devices. <acronym>LFS</acronym> uses groups to make these settings easier, but
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it also adds the step of adding users to groups to allow access. A simple
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<command>moduser -G audio <user></command> may be all that's necessary
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for that user to have access to the sound system. Any question that starts
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out with "It works as root, but not as ..." should review permissions throughly
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prior to asking.</para></listitem>
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<listitem><para><acronym>BLFS</acronym> liberally uses <filename>
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/opt/<package></filename>. The main objection to this centers around the
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need to expand your environment variables for each package placed there (e.g.
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PATH=$PATH:/opt/kde/bin). In some cases, the package will walk you
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through the changes, but some will not. <xref linkend="appendices-generic"/>
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is available to help you check.</para></listitem>
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</itemizedlist></sect2>
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<sect2>
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<title>Things to mention</title>
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<para>Apart from a brief explanation of the problem you're having, the
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essential things to include in your request are:</para>
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<itemizedlist>
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<listitem><para>the version of the book you are using (being
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&version;),</para></listitem>
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<listitem><para>the package or section giving you
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problems,</para></listitem>
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<listitem><para>the exact error message or symptom you are
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receiving,</para></listitem>
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<listitem><para>whether you have deviated from the book or
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<acronym>LFS</acronym> at all.</para></listitem>
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</itemizedlist>
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<para>(Note that saying that you've deviated from the book doesn't mean
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that we won't help you. It'll just help us to see other possible causes of your problem.)</para>
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<para>Expect guidance instead of specific instructions. If you are
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instructed to read something, please do so, it generally implies that
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the answer was way too obvious and that the question would not have been asked
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if a little research was done prior to asking. The volunteers in the mailing
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list prefer not to be used as an alternative to doing reasonable research on
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your end. In addition, the quality of your experience with <acronym>BLFS
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</acronym> is also greatly enhanced by this research, and the quality of
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volunteers is enhanced because they don't feel that their time has been abused,
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so they are far more likely to participate.</para>
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<para>An excellent article on asking for help on the Internet in general
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has been written by Eric S. Raymond. It is available online at <ulink
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url="http://www.catb.org/~esr/faqs/smart-questions.html"/>.
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Read and follow the hints in that document and you are much more likely
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to get a response to start with and also to get the help you actually
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need.</para>
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</sect2>
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</sect1>
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