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git-svn-id: svn://svn.linuxfromscratch.org/BLFS/trunk/BOOK@5496 af4574ff-66df-0310-9fd7-8a98e5e911e0
111 lines
4.8 KiB
XML
111 lines
4.8 KiB
XML
<?xml version="1.0" encoding="ISO-8859-1"?>
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<!DOCTYPE sect1 PUBLIC "-//OASIS//DTD DocBook XML V4.4//EN"
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"http://www.oasis-open.org/docbook/xml/4.4/docbookx.dtd" [
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<!ENTITY % general-entities SYSTEM "../../general.ent">
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%general-entities;
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]>
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<sect1 id="askhelp">
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<?dbhtml filename="askhelp.html"?>
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<sect1info>
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<othername>$LastChangedBy$</othername>
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<date>$Date$</date>
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</sect1info>
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<title>Asking for Help and the FAQ</title>
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<para>If you encounter a problem while using this book, and your problem
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is not listed in the FAQ (<ulink url="http://www.linuxfromscratch.org/faq"/>),
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you will find that most of the people on Internet Relay Chat (IRC) and on the
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mailing lists are willing to help you. An overview of the LFS mailing
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lists can be found in <xref linkend="maillists"/>. To assist us
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in diagnosing and solving your problem, include as much relevant information
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as possible in your request for help.</para>
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<sect2>
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<title>Things to Check Prior to Asking</title>
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<para>Before asking for help, you should review the following items:</para>
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<itemizedlist>
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<listitem>
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<para>Is the hardware support compiled into the kernel or
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available as a module to the kernel? If it is a module, is it
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configured properly in <filename>modules.conf</filename> and has it
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been loaded? You should use <command>lsmod</command> as the
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<systemitem class='username'>root</systemitem> user to see if it's
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loaded. Check the <filename>syslog.log</filename> file or run
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<command>modprobe <replaceable>[driver]</replaceable></command> to
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review any error message. If it loads properly, you may need to add
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the <command>modprobe</command> command to your boot scripts.</para>
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</listitem>
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<listitem>
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<para>Are your permissions properly set, especially for devices? LFS
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uses groups to make these settings easier, but it also adds the step of
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adding users to groups to allow access. A simple <command>moduser
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-G audio <replaceable>[user]</replaceable></command> may be all that's
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necessary for that user to have access to the sound system. Any question
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that starts out with <quote>It works as root, but not as ...</quote>
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requires a thorough review of permissions prior to asking.</para>
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</listitem>
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<listitem>
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<para>BLFS liberally uses <filename
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class='directory'>/opt/<replaceable>[package]</replaceable></filename>.
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The main objection to this centers around the need to expand your
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environment variables for each package placed there (e.g.,
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PATH=$PATH:/opt/kde/bin). In most cases, the package instructions will
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walk you through the changes, but some will not. The section called
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<quote><xref linkend="beyond"/></quote> is
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available to help you check.</para>
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</listitem>
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</itemizedlist>
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</sect2>
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<sect2>
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<title>Things to Mention</title>
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<para>Apart from a brief explanation of the problem you're having, the
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essential things to include in your request are:</para>
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<itemizedlist>
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<listitem>
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<para>the version of the book you are using (being &version;),</para>
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</listitem>
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<listitem>
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<para>the package or section giving you problems,</para>
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</listitem>
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<listitem>
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<para>the exact error message or symptom you are receiving,</para>
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</listitem>
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<listitem>
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<para>whether you have deviated from the book or LFS at all.</para>
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</listitem>
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</itemizedlist>
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<para>(Note that saying that you've deviated from the book doesn't mean
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that we won't help you. It'll just help us to see other possible causes
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of your problem.)</para>
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<para>Expect guidance instead of specific instructions. If you are
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instructed to read something, please do so. It generally implies that
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the answer was way too obvious and that the question would not have
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been asked if a little research was done prior to asking. The volunteers
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in the mailing list prefer not to be used as an alternative to doing
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reasonable research on your end. In addition, the quality of your
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experience with BLFS is also greatly enhanced by this research, and
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the quality of volunteers is enhanced because they don't feel that their
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time has been abused, so they are far more likely to participate.</para>
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<para>An excellent article on asking for help on the Internet in general
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has been written by Eric S. Raymond. It is available online at
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<ulink url="http://www.catb.org/~esr/faqs/smart-questions.html"/>.
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Read and follow the hints in that document and you are much more likely
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to get a response to start with and also to get the help you actually
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need.</para>
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</sect2>
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</sect1>
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